Poolblick & Entspannung am Strand: Galveston Condo!

We're glad you returned for another stay and enjoyed the convenient pool access and Maravilla property! We're sorry the roaches, limited supplies, and condition of the bath towels affected your experience. The property has since been treated for pests, we've followed up with our cleaning team about providing adequate starter supplies, and the bath towels have been replaced with new ones. We appreciate your feedback and the opportunity to improve the experience for future guests.

Hi Carol, we take guest feedback seriously and passed your comments on to the homeowner who would like to share the following: - We strive to provide our guests with a great guest experience, so we were disappointed to hear your feedback and want to take a moment to address your concerns. - We sincerely apologize for any shortcomings you experienced during your stay. Unfortunately, you encountered a musty smell, we will further investigate so that we can make sure it's not an issue moving forward. The condo is professionally cleaned and sanitized, so the smell could have been coming from the seaweed on the beach, which occurs periodically this time of year. We wish you had reached out during your stay. We would have promptly responded and been more than happy to help address any concerns you may have had during your stay, including bringing any items you may have needed.- In regard to the parking fees, we take our listing accuracy seriously and note on the listing "PARKING ($10 per vehicle, per day): Community lot (first-come, first-served)," but we're sorry if you missed this information when making your reservation. We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests.

Hi Deborah, We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take the cleanliness of our properties seriously! We followed up with the homeowner after reading your feedback, and they wanted to share the following:- We offered to re-clean the home and provide additional linens during your stay, but understand if that didn’t fully resolve your concerns.- While no odor was detected before or after your visit, we suspect someone may have smoked on the patio and have since taken steps to prevent that from happening again.- Several bath towels, the shower curtain, and patio cushions have been replaced based on your feedback.- The cleaning team also performed a deep clean on the furniture to ensure it’s fresh for future guests.- The garbage disposal has been inspected and repaired.We appreciate your feedback so we can continue to improve for future guests, and we’d love the chance to host you again with a better experience next time!

Hi Shannon, we want our guests to rest easy when they stay with us, and we apologize that you experienced some issues during your trip. We followed up with the owner after reading your feedback, and they wanted to share the following: - We're sorry to hear you had a subpar experience and wish we had an opportunity to improve upon it during your stay! - We wish you would have let the Guest Contact know about these issues as we could have requested the cleaning crew to come in and correct any cleanliness deficiencies that same evening. Unfortunately, without being aware of these issues, we had no opportunity to rectify any shortcomings immediately, but we will make sure to address them with our cleaning staff and work hard to improve the future experience of our guests. - Lastly, the Maravilla condominium complex is undergoing a renovation at the moment at the front of the property, so please accept our apologies if any of the ongoing work at the front of the building turned out to be an inconvenience. - Thanks for taking the time to leave your review. We hope to be able to provide a much better experience for you the next time you come to visit Galveston!