RIESIGES 158 m² LUXUSHAUS Innenstadt Parkplatz + schnelles WLAN

We are disappointed by this review, particularly because it presents a selective and, in several respects, inaccurate account of the guest’s experience while completely overlooking the many aspects of the stay that went well. We acknowledge that the air conditioning had not been switched over to heating mode before arrival. However, as soon as this was brought to our attention, we promptly adjusted the settings and turned up the heat to address the concern. This was an oversight, not a deliberate disregard for the guest’s comfort, and we responded immediately. We categorically dispute the allegation regarding overflowing garbage and the suggestion that there was nowhere to dispose of waste. This is simply not an accurate representation of the property’s condition. Regarding the other allegations about cleanliness, we take such concerns seriously, but we do not accept that the descriptions provided fairly represent the overall condition of the accommodation. What is particularly disappointing is the apparent determination to portray the entire experience negatively, without acknowledging the positive aspects of the stay or our responsiveness when concerns were raised. Constructive criticism is always welcome, and we readily acknowledge genuine shortcomings. However, there is a significant difference between providing balanced feedback and this.