Luxuriöse Keystone Hütte mit Whirlpool, 1 Meile zu Liften!

Austin, we’re so glad you enjoyed our location, but we’re sorry other aspects fell short of expectations. After sending your feedback to the owner, they’d like to share the following: - Thank you for your feedback. We are so happy you had the chance to spend time in our private fenced-in backyard. What makes our property more unique than other properties in Keystone is we have a backyard as most don't. - In the summertime, the backyards are full of tall grass and wildflowers, which is a beautiful look for the Rocky Mountains. We will work to include a photo of the yard in the summer so that future guests can determine if it is suitable for their needs and preferences. While we do regret our home was not up to your expectations, we are happy to report that no issues were reported by the guests who stayed the following weekend. We truly go above and beyond for our guests, and we are confident that future guests will have excellent stays!

Hi Greg, thank you for your review! The homeowner wanted to share the following: "Thank you for taking the time to share this feedback. We would like to sincerely apologize for any inconvenience you experienced during your stay. Due to the high volume of reservations and the misuse by previous guests, it can be a little difficult to keep up with smaller items that might need to be replenished in the condo. We apologize that things were not up to our typical 5-star standards. We were actively working on addressing the issues mentioned for you to be able to enjoy the rest of your stay, somethings are out of our hands and we rely on technicians and their schedule to be able to promptly address the issues for the appliances, such as the fireplace or the dryer. The hot tub is serviced and inspected before each check-in, so you should not have needed any service during your stay. This is especially challenging on short notice during the holidays. Please let us assure you that our local Field Operations Team is following up and will make sure these issues are addressed with our team. Our commitment to all our guests is to make the best possible stay, and we look forward to this property hosting many satisfied guests as evidenced in all other reviews."

Hi Javier, we're always looking to improve and are sorry to see that your experience didn’t meet expectations. We followed up with the homeowner after seeing your rating, and they wanted to share the following:- We didn’t receive any concerns during your stay, but we would have been happy to help resolve any issues in real time.- We take guest satisfaction seriously and are always working to make sure the home is clean, comfortable, and fully prepared for every arrival.If there is anything we can do to provide a 5-star experience, please don't hesitate to reach out!Thanks for taking the time to leave your review.