4/10 – Schlecht
kris a.
26. Jan. 2023
Gut: Sauberkeit
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
What a mess
To begin with, we had to carry our bags down two or three flights of stairs, because others have blocked the fire lane when we were supposed to unload. Our bags is the 20 minute parking and they parked there for two days. Our TV never worked downstairs so we called maintenance and ask them to come and fix the TVs. We said please call us and we will be there for them to come into the condo because we had jewelry and money. They entered the condo without calling us, then to find out once we did come home there was a leak in the upstairs bedroom. They completely destroyed and moved. All of our belongings, never called and told us we walked in blindsided. The music festivals going on. They were finally able to provide us with another property to Stan. We had events that we were sponsoring that night we missed everything the Pioneer Ridge only refunded us two nights of our stay. They put us up in another condo. They said they was upgrading us. We didn’t care about being upgraded. We had to walk up three flights of stairs to get to the condo then another 2.5 flights of stairs to get into the master bedroom. It was a full-size bed, no TV or other condo that we had rented had king size bed, which we asked for and TV in the bedroom very disappointed in the management property. The manager was very rude and a smart ass.
kris a.
Aufenthalt von 4 Nächten im Januar 2023
