4/10 – Schlecht
Sherri T.
15. Apr. 2024
Gut: Check-in, Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Kommunikation
Our Third Stay at Casa Captiva
We have been visiting Captiva for 40 years and have booked through American Realty or Royal Shell and never had any issues. This was our third time staying in Casa Captiva as it was one of our favorite homes, especially being close to the beach. This time we rented through Dream Vacations. On day 3, there was a sewage smell by the pool. We thought it was another house being serviced. The next day the smell was worse. Our 7 year old grandson reported that he saw water coming out of the ground by the pool. Upon inspection my husband discovered that the leach field was overflowing, coming up through the bricks, and coming into the pool area. We contacted Dream Vacations hoping someone would come out right away. We were told a technician would come out either later that day or the next morning. When they texted to say the technician would be coming in the morning, we reported that sewage water was running into the pool area and we were unable to enjoy the pool or allow our grandsons in the backyard. We were told through text that they apologize but appreciated our patience. When the technician arrived at 7 AM the next morning, we had to show him what was happening. No one from Dream Vacations showed up. We called, emailed and texted with no response from Dream vacations the rest of our stay. Our first vacation we have been able to take as a family was ruined by a sewage leak and an unresponsive property management company. We hope the owner sees this.
Sherri T.
Aufenthalt von 7 Nächten im April 2024
