2/10 – Ungenügend
Jennifer K.
22. Sept. 2023
Gut: Sauberkeit, Check-in und Kommunikation
Verbesserungswürdig: Genauigkeit des Onlineauftritts
Property Details Were Not Accurate - Do not stay here
The property description indicates a steep driveway. Upon our arrival, the driveway was blocked by construction workers...fine, we figured it out but then our climb up the driveway was not only steep but very rugged with potholes. Some as deep as a foot and the same width. We were afraid we would damaged our rental so we parked on the street. We understand steep but the driveway has not been kept up and the property owner was unreasonable to think that it was suitable for renters. There were also several issues with the inside. The toilet seat was nearly falling off, and to avoid an injury, my husband tightened it himself. The shower does not drain properly so the bathroom floor is always wet and slippery. I also found two cans of pesticides (Raid) stored right next to the cookware. We were originally planning to stay four nights but left after two. When I tried to cancel the last two nights, the property owner would not give me a refund and instead said he would send his cleaner and handyman in to fix the issues. I can move a can of Raid and my husband had already fixed the toilet seat. The shower issue isn't an easy fix. Also, there was no hand soap available in the bathroom and we were only provided two very thin bath towels for a four night stay. For a vacation rental, it was very disappointing. The only positive was the location. Only a 10 minute drive to the entrance of Seqoria National Park (not five like the property listing indicates.)
Jennifer K.
Aufenthalt von 4 Nächten im September 2023
