2/10 – Ungenügend
Jessica S.
15. Apr. 2022
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation, Lage und Genauigkeit des Onlineauftritts
Unsafe and inaccurate
We stay in pigeon forge every spring and love to try new cabins. The exterior photos of this cabin are either from years ago or have been photoshopped to make it seem secluded. There are 2 cabins right next to this one. They are so close we waved and said high to the neighbors on their porch every time we walked out the back door. When we arrived we noticed the exterior was extremely weathered but didn’t think much about it. However on the second day of our stay, our kids were playing on the deck and grabbed one of the rails. The rail completely detached from the bottom. Any small child could have run into this or leaned on it and fell off the deck. Upon further investigation we found almost 10 of the rails were loose. I contacted the management company and let them know. They sent someone out later that day to “fix” the deck. The contractor hammered those rails back to the deck and said they would be back the next day to provide a permanent fix but we never saw them. The entire deck on the front and back of this cabin need replaced. When I emailed the company to voice these concerns, they never responded. Other minor issues included a cloudy hot tub with an odor, cobwebs in the living area, dead bugs in all the windows, a broken porch gate and a broken bed in the master. I hope that this cabin gets the repairs necessary before someone gets seriously injured.
Jessica S.
Aufenthalt von 4 Nächten im April 2022
