La Mia Casa 159 | Der Entertainer

Thank you for your feedback, Nick. We're glad to hear you found the property clean, cosy and enjoyed its fantastic location. We're also pleased to let you know that the owners have recently purchased both a new indoor lounge and a new outdoor lounge, which we're sure future guests will enjoy.

Thank you, Sarah! You're welcome back anytime.

Thank you for your honesty, Natalie. I would like to clarify that you were contacted the day your reservation was made advising that the property was two bedrooms, we did not hear back from you. The price you paid for the property was based on two bedrooms. We did request you to forward through an invoice stating that you had booked a three bedroom property so we could further investigate, but we are yet to receive this. As your concerns were expressed to our team upon arrival to the property, you were immediately offered alternative accommodation, a full refund, or the option of a third bed to be provided. Upon providing the extra bed, you were thankful and expressed no further concerns. We did not receive any further communication from you for the remainder of your stay. This left us with the impression you were satisfied with our efforts. If this was not the case, we would have expected your concerns to be brought to our attention, giving us the opportunity of offering you a better solution. It is never our intention to provide our guests with an unhappy experience and we are saddened to hear this was the outcome for you.

Thank you for your kind words, Andrew. It was wonderful to host you.

Very appreciative of your kind words, Turiya! You are welcome back anytime.

Thank you for your review, Megan! We're sorry to hear you couldn't find the house guide. Appreciate your honesty regarding the pillows and traffic noise.

Thank you, Linda!