6/10 – Okay
Ilana
18. Apr. 2025
Gut: Lage
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Many Surprises
My sister and I were very excited to be renting an apartment in Tokyo. The neighborhood was great and we wish we would have had more time to explore the local shops and restaurants. There are many convenient stores, shops, restaurants and grocery stores in the area which was great. It is located near a bus stop and not too far from the train. It is a local neighborhood which is nice. One of the reasons we decided to rent this place was because of the washing machine and hot plate. Unfortunately, there was no washing machine in the apartment. The free WIFI mentioned in the description was non existent, so we were not able to use it. The apartment is decorated cute and is a nice size, but, it is older (especially the bathroom and toilet), and very dark. The floor creaks and after one day the room was filled with the smell of leaking gas. Still, what disappointed us the most was the communication with the host. We had to make a change to our booking and used the chat through VRBO, but after 1 week still received no reply which was a cause of extra stress. The phone number listed is not the host's contact. We had to call that number only to receive another number which is not accessible through Line or WhatsApp. The check-in process was confusing because the photos listed show as if the apartment is located within the building with other apartments and more secure. It is not. Thankfully the area is safe. But overall, we were very disappointed and would not stay here again.
Ilana
Aufenthalt von 4 Nächten im April 2025
