4/10 – Schlecht
Vanessa L.
30. März 2021
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
False advertsing, overpriced and had mice
The accommodation is beautifully located towards the back beach of Rye where it is quietly secluded away whilst being only 5-10mins from local shops that are easily accessible. The house has great appliances and amenities that you would need e.g basics like dishwashing soap, hand wash and toilet paper. It had a great bbq with a nice and intimate outdoor seating area.
However from our experience, unfortunately was a great disappointment for a number of reasons. We had purely booked this place due to the pool being advertised as heated at 28 degrees with solar heating and when called to say it didn’t feel warm the reply we got was that the solar heating only works so long as the day is hot enough. This was not explained or advertised as so when we booked nor did we think we needed to have a understanding of solar pool heating prior to booking this place. Most of the plates, cups, mugs and cutlery were dirty. The bath tub was very dusty. We found plenty of spiders and cobwebs in all the bedrooms (I’m not talking one or two either, I’d say 5-10 spiders). Every night plenty small black millipedes came into the house, I didn’t realise how bad it was until when we packed up I found around 20 or more in the room our toddler was staying in. As well as crickets and beetles coming in every night. But what was most upsetting was the discovery of MICE! We initially thought they only quickly came into the house from the back door as it had a large gap however we then found them in the kitchen on our last night with droppings under the kitchen sink. We found this highly unhygienic and so upsetting that we decided to pack up and leave early. We were very concerned for our child’s well-being especially as she slept in a portacot not elevated from the ground. We called the rental office and informed them of us leaving immediately and our complaint of the mice. This was met in a mocking and belittling manner. And they simply stated there’s plenty on the Peninsula and there was nothing they could do after speaking to someone more senior in the rental office which also included their inability for giving a refund for the last night or discount for our stay.
We’ve stayed in the peninsula before on multiple occasions by far this was the most expensive however it was the most unpleasant experience we have ever had.
Such a disappointment.
Vanessa L.
Aufenthalt von 6 Nächten im März 2021
