2/10 – Ungenügend
Steven B.
11. Apr. 2024
Gut: Sauberkeit
Verbesserungswürdig: Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Great unit, horrible experience due to management company
I'll preface my review that the unit was well appointed, very clean, and met our needs well. Our March vacation experience was tarnished by the incompetent management company. We originally reserved an ocean front view unit in early January and paid the full contract amount by early February. One week prior to our vacation, the management company informed us the original unit was no longer available and offered another unit which was a slight downgrade from the original reservation. We accepted that. Upon arrival, resort security could not locate our reservation and would not let us into the resort. After finally gaining access to the resort we went to the replacement unit, used the access code provided, and much to our embarassment upon entering were confronted by a renter that was already in the replacement unit. We left the replacement unit, contacted the managtement company and were offered a third unit which was not comparable to our original reservation. We were forced to accept this alternative because we didn't have other options. The management company did not offer an apology, refund, or any compensation for our embarassment and inconvenience. Only after contacting the management company after our stay and demanding an accounting of the difference in rental rates did the management company agree to refund us the $900 difference in the rentals. As of this review, it's been two weeks since our stay and we have not yet received our refund. But again, the unit is nice.
Steven B.
Aufenthalt von 4 Nächten im März 2024
