Flüsternde Kiefern - Old Forge, Hollywood Hills Hütte

Thank you for your feedback. We’re glad you brought these items to our attention during your stay, as it allowed our team to address them promptly. Based on your comments, along with feedback from another recent guest, the grill has since been replaced to ensure a better experience moving forward. Regarding the security/damage deposit, it is clearly outlined in the listing prior to booking and is consistent with the value and quality of the home. We also take pride in being responsive and available to our guests throughout their stay, something that is not always the case with privately managed rentals, and we’re committed to continuing that level of service. We appreciate your feedback and the opportunity to improve.

Thank you for your feedback. We are sorry to hear that your stay did not meet your expectations. To clarify a few points for future guests, the check-in code provided at check-in was correct; however, there was some difficulty operating the lockbox, and a member of our team promptly came to assist you on-site. Similarly, the TV remote was located on the shelf directly beneath the television, and our staff was happy to help locate it during your stay. The property listing accurately reflects the amenities offered. It does not advertise a dishwasher, air conditioning, or a generator, and the location, including proximity to Route 28 and distance to the beach, is clearly shown in both the description and map. We encourage all guests to review these details carefully when selecting a property to ensure it aligns with their preferences. Regarding the power outage, this was an area-wide issue that lasted approximately four hours and was outside of our control. While the generator did experience a malfunction, we made efforts to address the situation as quickly as possible under the circumstances. We do appreciate your comments regarding cleanliness and outdoor amenities and will review these items with our team to ensure they meet our standards moving forward. We are also glad to hear that Nathan was helpful during your stay, and we will be sure to share your kind words with him.