Minigolf, Pickleball + Wanderwege: Glenville Auszeit

We want our guests to arrive at a vacation home that is 100% ready for their stay, so we take cleanliness concerns very seriously. We followed up with the homeowner after reading your feedback, and they wanted to share the following:- Unfortunately, there was an oversight by the cleaning team prior to your stay, and we regret that the cabin wasn’t guest-ready on arrival.- We’re actively seeking new, reliable cleaning staff to ensure this doesn’t happen again, and if needed, we’ll pause bookings until we’re confident in the standard of service.- A deep clean has been scheduled so the home is refreshed and fully prepared for future guests.Thanks for letting us know about your stay. We’re committed to making sure future guests have an excellent experience.

Hi John, we’re sorry to hear your stay did not meet your expectations. We followed up with the homeowner after reading your feedback, and they wanted to share the following: - TV instructions are provided in the cupboard and were also included in the pre-stay email sent to you. We encourage guests to reach out with any questions, and we're always available to assist.- The gate code was also sent via email before your arrival, and the pre-stay information from Evolve also contained additional details. We recommend reviewing this information to ensure you have everything you need for your stay.- The listing and pre-stay information both state clearly that smoking isn't allowed inside or outside, allowing guests to decide if this meets their needs before booking.- We inspected the lockbox after your departure and found it to be functioning correctly. We would've been happy to assist with this during your stay if you let us know.We work hard to provide an outstanding guest experience, and we look forward to hosting many satisfied visitors.

Hi Jerry, the right vacation home is everything, and we're disappointed if this wasn't the one for you. The homeowner would like to clarify the following: - We use professional photography for the home, so the features you see on the listing, including the size, are accurately advertised. - We have high standards of hospitality and apologize if you experienced anything other than this in your communication with the Guest Contact post-stay. We look forward to this homeowner providing guests with the 5-star service they are known for!