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8/10 – Gut
Tim L.
1. Aug. 2023
Good but not Great
Rating Details:
The property manager was very helpful.
The vacation rental was clean.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
The room itself was ok. The receptacles were very loose in almost every room and trying to get things to stay plugged in were difficult at times. There was trash under our bed and left in the cabinets upon arrival. Beds and furniture were comfortable. All appliances worked properly as well. The staff that I had the chance to either speak with over the phone or in person were all fantastic to deal with though. I addressed some concerns to them and I could not have asked for a better experience in dealing with the customer service side of things. I felt a genuine response from them each time that they cared and it was great.The pool access and ease to get to the ocean were phenomenal. Very very easy. no hills to climb. It was great for the kids and grandparents. Parking is a complete disaster. There aren't enough spots for the carolina beach club to begin with. On top of that, any openings are taken up by the guests at the Hilton. We had to park across the street half of our stay because the lot just isn't policed. I counted on average 7-8 cars that were parked in our designated spaces without the proper parking pass. If the parking situation could be fixed, I could overlook anything else negative with our stay and would consider booking here in the future again.
