Bluebird Bach - Onemana Ferienhaus

Thank you for your review. We're pleased to hear you enjoyed your stay and appreciate you choosing Bachcare for your holiday. We always welcome guest feedback, so if there is anything we can do to make future stays even better, we'd love to hear from you. Thank you again for staying with us. We hope to welcome you back for another getaway in the future. Bachcare Reputations & Resolutions Team

Thank you for sharing your feedback. We are very sorry to hear that the home was not presented to the standard you expected, especially during peak season. We appreciate you noting the great location and the benefit of being able to bring your dog, but understand the disappointment with the cleanliness on arrival and the overall condition of the property. The concerns you raised regarding dust, cobwebs, odour, the deck, maintenance and overgrown planting have all been followed up with our local manager and the owner for review. A refund has been issued for the inconvenience caused. Thank you again for bringing this to our attention. Reputation and Resolutions Coordinators.

Thank you for sharing your detailed feedback. I’m really glad to hear you enjoyed the comfort of the beds and the well-equipped kitchen, but I’m truly sorry to learn that the overall experience fell short of expectations. The issues you raised about cleanliness and the lack of adequate supplies, like toilet paper and soap, are definitely not up to the standard we aim to provide. I will be passing on your feedback to immediately to ensure these matters are addressed. I sincerely appreciate your honest feedback, and we’ll work hard to make the necessary improvements. I hope you still had a pleasant stay overall, and I’d love to welcome you again in the future if you’re in the area.

Thank you for the 4 star rating, Lynn. We're pleased to know you had a positive stay overall and welcome any further feedback if there's anything you feel we could improve on. Reputation & Resolutions Coordinators, Bachcare.