Junipine Lakefront Condo - 3BR / 2BA / WiFi / FREE Ski- / Board-Verleih

Hi Sharmin, Thank you for sharing your feedback. We’re sorry the location did not fully meet your expectations. While the home is located near the lake, we understand that guests may have different expectations regarding views, walkability, and lake access depending on the area and current lake conditions. We appreciate you taking the time to share your experience and hope we have the opportunity to welcome you back to Big Bear for a stay that better matches what you’re looking for.

Hello Andrew, Thank you for your time and we appreciate your feedback. We're happy to hear that you had a wonderful stay, and were satisfied with our service. We look forward to welcoming you back again! Big Bear Cool Cabins

Hello Matthew, Thank you for your time and feedback. We’re sorry to hear about the issues, but we're glad that you found the property clean and well maintained, and that your daughter enjoyed the pool and hot tub. It's great to hear that our company exceeded your expectations. We look forward to hosting your next stay with us soon! Big Bear Cool Cabins

Hello JoAnna, Thank you for staying with us and leaving a review. We're glad to hear that Big Bear Lake was the perfect meeting spot for you and your family and that you chose Cool Cabins as your lodging. We apologize for the issues in the kitchen, but we can assure you that our maintenance team will address them to ensure a more seamless experience in the future. We can't wait to welcome you back! Big Bear Cool Cabins

Hi, James! Thank you for staying with us. We understand that the name might be confusing, but the property description does clarify this with a note stating, "(Note: Complex is lakefront, but Junipine Lakefront Condo does not face the lake)." This is not meant to be misleading, and if you read the description, you would have seen this. Additionally, the photos do not depict the condo as being directly lakefront. However, you do have access to the lake through the complex.

Hello Jennifer, Thank you for taking the time to leave your feedback. I am sorry to hear that you were disappointed with your stay. I have forwarded this review to our Housekeeping Manager and one of our Inspectors to take a look at. We do take the managing of our homes extremely seriously and we will address all issues mentioned. This home is in a fantastic area of Big Bear, I do apologize for any altercation that occurred as that is very uncommon. Our check-in process is a bit more complicated when anyone besides the credit card holder check-in (because we want to protect our credit card holders). Typically, you would just sign the rental agreement online, send the front and back of your ID, CC and then just stop by the office to show the CC & ID and give you the check-in instructions. The sending of these items is temporary during Covid-19 as we are trying to limit/avoid having our staff members touch people’s personal items ordinarily we check these items at check-in. Thank you again for your feedback and we hope you’ll stay with us again someday. Sincerely, Velvet from Big Bear Cool Cabins

Thank you for staying with us and leaving a review!

We are glad to hear that you had a great stay at our property apart from the issues that you encountered. Our maintenance department does their best to fix any issue so this does not interfere with your stay. We are glad that they were able to get the issue fixed promptly. We are very sorry that the check-in process was difficult. Due to city code, we must have the person that paid for the unit check-in. Unless, you send all the necessary documents that we need in order to authorize someone else to check-in, we are not able to check another in under the reservation until we have verified the person that booked the property and make sure that they authorize the other person.

Sorry about the highway noise! Thank you for staying with us and for writing the nice review. We will definitely get you somewhere away from the main road next time.

Sorry about the neighbors. Hope that you had a wonderful stay other than that. Thank you for staying with us!

Thank you for leaving such a nice review. We definitely strive to provide great customer service and make sure every guest has an enjoyable stay at our cabins! Thank you again.

Hi Victor, Thank you for staying with Big Bear Cool Cabins. We’re sorry your stay didn’t fully meet your expectations. We’d appreciate any feedback you’re willing to share so we can continue improving. We hope to have the opportunity to provide a better experience next time!