6/10 – Okay
Fay R.
12. Jan. 2024
Gut: Check-in, Kommunikation und Lage
Verbesserungswürdig: Sauberkeit
Location excellent, property needs some attention
This is our second stay at Berowra Waters at a property managed by Sue. Sue does an amazing job: she is responsive, helpful, and makes everything easy. On our previous stay, the accommodation was faultless.
However, the condition of The Cottage fell short of expectations.
Our immediate concern was day-to-day cleaning, which we addressed ourselves, and shared this feedback with Sue at the time, and we understand the challenges of the busy Christmas season. However, there is also the issue of the accumulation of "stuff" throughout the property.
The area under the balcony stored deflated paddle boards, their usability uncertain. The front entry presented an array of clutter, including fishing and cleaning and paddling gear that needs a thorough decluttering to retain only what is useful and in good condition. An alcove off the main bedroom, not shown in photos, housed surplus furniture. The kitchen rug requires replacement, ideally with a washable one. The living room rug felt unclean, and old fabric lamps were full of dust.
We couldn't use upstairs master bedroom as the sliding doors were difficult to open, and the absence of flyscreens hindered night time ventilation. The downstairs bedroom was also without flyscreens, but at least it had aircon.
However I want to to acknowledge positive aspects. The location's beauty, Sue's management, and the pet-friendly policy are undeniable strengths. I hope that this review serves as constructive feedback for the owners.
Fay R.
Aufenthalt von 4 Nächten im Dezember 2023
