4/10 – Schlecht
Aquil H.
5. Juli 2023
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit, Check-in und Kommunikation
Corporate House
We travel often as big family, so finding a comfortable home is so important for us to spend time together.
The issues...After agreeing to let us check-in early at 3pm, we arrived at 4pm, to find the cleaning crew there and telling us it would be another 4hrs for before they would finish. We had small children, breastfeeding Moms, elderly grandparents, etc that had been traveling all day. I tried to ask the associate about this situation and they proceeded to yell at me about the need to wait for the house to get cleaned.
Once in the house the AC was not working which they came to fix in the late evening, but the house (due to the size, I guessing) did not cool down fully until at least 6hrs later.
There were so many maintenance issues; broken doors hanging off the hinges, the curtains were falling off the rails, the transition piece at the top of the steps came off and had exposed nails (which a few people got scrapes from), the media room seats did not recline and were ripped w/ exposed stuffing and smelled so musty.
After all that "cleaning" the house was still not that clean. There were dust bunnies underneath most areas, the comforters had disgusting stains, so they just threw clean duvets over them.
And lastly but most importantly it had roaches in the house. The kids kept coming screaming they saw another one.
We unfortunately stayed b/c everyone came from different states and some have handicaps, so moving 18 people somewhere else wouldn't have worked.
Aquil H.
Aufenthalt von 7 Nächten im Juni 2023