Reef Straße Beach House

Thank you for your lovely review. Hope you come back and see us again

Thank you so much for your feedback, Keisha. We hope to welcome you back again another day.

Thank you Michael for your lovely review

Thank you for your feedback. We are disappointed by your comments as they contain several factual inaccuracies. You state there was "no personal contact." This is incorrect. I personally spoke with you by phone and then provided a detailed written response addressing every concern despite your rudeness. Your booking confirmation and arrival emails identified Seascape Holidays as the manager and included clear self check-in instructions and a 2:00 pm check-in time. Had these instructions been followed, you could have accessed the property directly without attending our office. Instead, you arrived at 1:00 pm stating you had been "driving all over town" looking for the keys, despite confirming you had received the instructions. Before check-in, you called demanding the lawns be mown immediately and alleging there was blood near the BBQ. We sent our gardener that afternoon as a courtesy. He confirmed the lawns had been mown the previous week (they are maintained fortnightly) and found no blood. When advised he would return the next day for the scheduled mow, you insisted he "do them now." The following morning you reported the BBQ gas bottle was empty, which we replaced the same day. Our gardener, handyman and office staff all independently reported that your interactions with them were rude and demanding. We responded promptly to every issue raised and stand by the professionalism of our team. We respectfully disagree with your characterisation of the service provided.

Thank you for the lovely review. Thank you for supporting Port Douglas!

Thank you