ELITE FERIENWOHNUNGEN - KÜSTENELEGANZ

Thank you so much for your wonderful review! We’re thrilled to hear your family had such a great stay and that your granddaughter loved the pool — it really is a favourite for little ones! It’s great to know you enjoyed the nearby shops and cafés, as well as our Elite car service — we’ll be sure to pass your kind words on to the drivers. We look forward to welcoming you back for another relaxing Gold Coast getaway soon! Warm regards, The Elite Holiday Homes Team

Dear Joyce, Thank you for taking the time to post a review on your stay at Coastal Elegance, we are so pleased to see that you enjoyed the space the heated pool and the location. This home is a great design being single level with all the open spaces and great outdoor areas for families to enjoy. We look forward to welcoming you back again to Coastal Elegance or any of our homes for another great stay. Warm regards, The Team at Elite Holiday Homes.

Hi Stephen Thanks for taking the time to post a review. We are glad you enjoyed you time here and look forward to seeing you again soon - don't forget all return guests receive a great discount. Kind regards The Team at Elite Holiday Homes

Thank you for your review. We are aware of this reservation and the concerns you raised during your stay regarding the beds in the property. All of our homes are fitted with commercial accommodation standard beds; however, we do understand that mattress comfort can be a very personal preference and what suits one guest may not suit another. Although relocating guests due to mattress preference is not standard practice, our team went out of our way to assist by arranging for you to move to another property in an effort to ensure your stay was more comfortable. For this reason, we were disappointed to see a lower rating left without any accompanying comments, particularly as we did our best to assist and resolve the matter during your stay. Whilst we understand that review platforms are an open forum for guests to share their experiences, leaving ratings without any explanation can have a damaging effect on small, locally run family businesses. We always welcome true constructive feedback and appreciate when guests provide context so that both we and future travellers can better understand their experience.