Falcon Blau .........

What a wonderful review Jan. Thank you. We work very hard to deliver a comfortable and pleasant stay for our guests, just as we woukd expect when we book a holiday home.

Wonderful review Lettie. Thank you. I hope to see you and your beautiful family back again next year.

Thank you for your very supportive review Lynda. Love that you keep coming back to Falcon Blue. I guess we are doing something right. See you next time. Connie

Thanks Angela, Very much appreciate you wonderful comments. Hope you return next year. Connie Falcone Owner / Manager

Great review. Much appreciated Sarah. Worth all the hard work

Thanks Madeline. Very much appreciated your excellent review. Hope you are able to return next summer. Owner / Manager

Thanks for your review Kym. First and foremost you did advise me that you had a physical disability only, but unaware that you have the use of a wheelchair. Unfortunately you were not clear about this. You did however say in one of your communications that "my photos show that you will be fine in the house", so therefore I presumed just that. You did mention that you worked as a disability co-ordinator. You then advised me that there would be a 4th person joining your group. which I approved. On the 26th May you requested me to advise you sizes of rooms, beds and a plan of the house. to which I advised you of the type of beds, and sizes of beds i.e. queen, double or single. At this point in time there was still no mention of wheelchair access. I was quite perplexed as to why you wanted this information. At this time you still did not advise me that you had use of a wheelchair, and I had no idea of this at this point in time. I forwarded you the House Rules like I do to all my guests. Also I was away on leave at the time I received your request and Internet access was not available in Outback Australia. Regarding the gas failure, this happens in country homes, and if I was contacted I would have advised that this issue is very easily rectified. However I did not receive a phone call from you nor any of the guests. I always leave nonperishable food in the cupboards, just as a little extra thing that I do. I am sorry that you did not find this acceptable. I also regret that you found the property uncomfortable, however I would have been forthcoming if you had clearly explained to me whether the property was wheelchair accessible and why. I have had disabled guests in my property at other times, and have never received negative feedback before. I will however take on board your suggestion to remove the term "wheelchair accessible" from my page on Stayz. and this I have done. Thanks again for your comments and review.