Schöne voll möblierte 2BR 2BA Condo W / Pool

We're glad to hear you enjoyed your stay! Regarding the check-in time, as we discussed, we often have same-day turnovers with guests checking out and new guests arriving, so we need the full window to properly prepare the condo for the next arrival. As mentioned, we recently installed a new lock on the door that includes a feature allowing us to schedule when the access code becomes active. At the time, I wasn't certain whether my husband had configured that feature. It turns out that it had not yet been activated, which is why you were able to access the unit approximately 30 minutes early. Thank you again for your understanding, and we hope to welcome you back in the future!

The condo is always clean and in order prior to guests checking in. The contract was sent 5 days prior to check in. The request is that the contract be returned prior to check in, so there was plenty of time. Unfortunately this is just a disgruntle renter due to the fact that we had to file a damage claim against the insurance, purchased for this purpose, to have a couple items professionally cleaned. One item just had to be tossed, which we did not include in the claim.

Yes, we clean the condo ourselves so we can ensure everything is in order for the next guest . Clean sheets are put on both beds before every guest arrives. Everything was in order for this guest when we were last in the condo. No one would have been in the condo between the time we left and the guests arrival so I have no explanation for how the spot of fresh blood got on the comforter. The A/C froze during their stay. When we turned it off to thaw, it caused water to leak from the A/C unit. We had it looked at and the drain line was clogged. That has been fixed It appears to be fine now. The washer is fine and has never had an issue. To our knowledge there was not a towel on the floor. If there was, it had to be dropped out of the dryer or fallen off the oven handle. We have a coffee container that we refill for our personal use. We do not advertise that we provide any food, drinks, or condiments as we never know what will be left when we arrive to clean and may not have time to refill or replace. VRBO has a checklist of items for the owner to select that you provide in order to let travelers know what to expect. We don’t list anything extra unless we know for sure it will be there when you check in.