Traditionelles kanarisches Landhaus auf einer schönen Finca in La Orotava Valle

Thank you for your review .... On Sunday 25th February Storm Emma hit Tenerife , there was a huge amount of torrential rain fell in a short space of time and high winds , this caused widespread flooding and damage throughout the island , both airports were closed causing many holiday makers to sleep in the airports overnight ..the guest called us at 22.00hrs that evening and we visited immediately , there was a small trickle of rain water down the living room wall and a small drip of water in the dining room , we cleaned all up , put down towels and gave reassurance but the gentleman was very angry , we apologised and offered to move them to the cottage next door which was unaffected but they declined . We are obviously disappointed with this review as any owners will know this can be damaging , but I would ask our future guests to look at past reviews of all our 3 properties to get a genuine picture of our standards , efficiency , good communication , cleanliness etc. The only reason I can think for this reaction is that both guests arrived at the cottage not well with influenza virus , I supplied them with correct medication and cut oranges and lemons from my trees to alleviate their symptoms , at one point when one of them was worried about their symptoms I gave them reassurance and offered to drive them to a Doctors if they wished but they declined at that time . I am sorry for their experience and hope they are now feeling much improved

Thank you very much for your kind and positive comments , the reviews are very helpful to our business , they help us to appreciate what we have achieved and also to improve on anything that is necessary . The North of Tenerife is a very beautiful place , very different to the south and I know you were surprised at how picturesque the north was as you explored the area . The Cottage is in an ideal location to access all the popular walking areas including the Teide National Park . We enjoyed your company and our chats and want you to know you will both be very welcome back here anytime . Best wishes to you both . Catherine

Thank you for your very positive and very helpful review , many people say they book their holiday on the strength of the review . We always try to provide helpful information if requested but at the same time respect our guests privacy . You will always be welcome back anytime Best Wishes to you both . Catherine

Thank you for your review and for your very positive comments , our previous guests always comment on the ideal location of the finca to access the popular areas whilst still being in a quiet and relaxing location . You certainly made the most of your week stay ! I am sorry about the weather during your time , I wish I could have made it better for you . Best Wishes to you both and you will be welcome here anytime ....Catherine

Thank you for your positive comments , they are very helpful to us as a lot of our guests say they book the accommodation on the strength of the reviews . Although the weather is very much out of my control we do provide a mobile heater for colder spells in the winter time , this can be moved from room to room if necessary . Thanks again and we would love to welcome you back to our Finca anytime . Yours Sincerely Catherine

Thank you for your very kind and helpful comments...We are really glad that you enjoyed Los Suertes and that you shared your thoughts with others. You would be very welcome here any time. Catherine and Kevin

Thank you very much for your kind comments. We try very hard to make our guests as happy and comfortable as possible whilst staying with us. We will continue to do our best to make Los Suertes our own little jewel in the crown and make our guests past and present very welcome Catherine And Kevin