Apartment am Wasser mit Terrasse

We have read the review and have accepted the guest comments and rating. We will look into the cleaning issue and instruct our cleaner to be more diligent. We ask our guests to notify us when they arrive to let us know if anything is not up to our normal standarrd. We will also explain the TV in more detail.

We totally refute this review, There claims are totally untrue. They arrived at at 1200 and informed us 2 hours later saying they left and had found a house with a swimming pool. That was quick. We were not given an opportunity to rectify their concerns or verify them. The stairs did not smell and had powder to prevent insects. We, the owners, not our cleaner had thoroughly cleaned the house prior to their arrival. The bedrooms were spotless. The terrace room was not dirty. There is a large pergola on the terrace for shade along with umbrellas. The cushion covers were washed prior to their arrival. The apartment was refurbished during the lock down last year. It has new furniture. We absolutely have no idea why these people wrote this review as we ourselves cleaned this apartment. Maybe they wanted a different type place and hoped for a refund. When they emailed us we immediately asked why they would state it was dirty as we knew it wasn’t. This needs investigating by VRBO. It is intended to damage us. Why didn't they ask for someone to come and verify what they claimed.

For English readers this is a translation of the review.. We could have been on the terrace all the time, so nice was the view, but we wanted to see something else from the island. We were completely satisfied with the apartment as well as the location. Thank you very mu.ch We think the guest made a mistake with the star rating and will contact them. Otherwise we are very happy they enjoyed their stay.

The terrace seating has been replaced. Door to the roof terrace has been fixed. The bed in the main bedroom has a mattress only 2 years old. It does sit on a separate mattress. We have received compliments on how comfortable it is. Fixtures have been adjusted. There is a complete set of kitchen utensils. A door has been installed between the second bedroom and bathroom. There are sufficient places to hang towels. The apartment was clean on arrival. We do not provide intermediate cleaning unless requested.. We were in the bottom apartment during their stay. It was very clean when they arrived. Not so clean when they left. During their stay as a courtesy we proved a change of linen and towels. The guest couldn't be bothered to return the dirty linen. At no time did these people address any problems to us. Die Terrassenbestuhlung wurde ersetzt. Tür zur Dachterrasse wurde behoben. Das Bett im Hauptschlafzimmer hat eine nur 2 Jahre alte Matratze. Es sitzt auf einer separaten Matratze. Wir haben Komplimente darüber erhalten, wie komfortabel es ist. Fixtures wurden angepasst. Es gibt ein komplettes Set an Küchenutensilien. Zwischen dem zweiten Schlafzimmer und dem Badezimmer wurde eine Tür installiert. Es gibt ausreichend Platz zum Aufhängen von Handtüchern. Die Wohnung war bei der Ankunft sauber. Wir bieten keine Zwischenreinigung an, sofern dies nicht gewünscht wird. Wir waren während ihres Aufenthalts in der unteren Wohnung. Es war sehr sauber als sie ankamen. Nicht so sauber, als sie gingen. Während ihres Aufenthaltes haben wir aus Höflichkeit einen Wechsel der Bettwäsche und Handtücher bewiesen. Der Gast konnte sich nicht die Mühe machen, die schmutzige Wäsche zurückzugeben.

We appreciate the guest review. To answer the problems identified we have instructed our cleaner to leave dish towels, and