Charmante Santa Isabel

Dear John, We are very sorry to hear that your experience at the "Charming Santa Isabela" apartment did not meet your expectations. We appreciate your feedback as it helps us improve. We would like to clarify that the photos of the apartment are representative of the space as it is, and we strive to provide an accurate depiction of the property. Regarding the odor you mentioned, we offered to send housekeeping to check-it but were sorry that you refused it. Housekeeping team did not report any estrange odor after your check-out. The tranquility of the area and its central location are typically highly valued by our guests, but we regret that this was not sufficient for your enjoyment. We also regret that the information about the safety in the area did not align with your expectations. Our intention is to ensure the safety of all our guests, and the notice is meant to provide an additional layer of protection. We deeply regret that you did not find the experience to your satisfaction. We will take your comments into account to improve our services. If you consider giving us another opportunity in the future, we would be delighted to provide an experience that better meets your needs. Sincerely, José Javier