PRIVAT RÜCKZUG | Pool | Feuerstelle | 18 Betten | 7 Schlafzimmer | 6. 5 Bad | Nahe am Abstieg

Just to clarify, we knew the pool was not heated; the weather was a touch cool and overcast, and my comment about the heat was meant to be light-hearted as we did not anticipate Texas to be cool at that time.

John, we really enjoyed hosting your family for the Thanksgiving holiday this year, and I am truly sorry you did not fully enjoy your stay. Your negative review does come as a complete shock though. I am wondering if perhaps some of your disappointment was due to the Covid environment instead of the actual house?? We work very hard to deliver a 5-Star experience to our guests, and our reviews illustrate that. When you reserved the home for a mid-week stay, which is not a typical arrival date, we very quickly set your expectations regarding the regularly scheduled services which we provide to keep the home at it's best. You did not express at that time the services would bother you. All of our contractors are very efficient and get in and out quickly, and were only on the exterior of the home. They understand guests are enjoying their time away from home. The home was professionally cleaned prior to your arrival, and if for some reason you were not satisfied, we would have sent the cleaning team back out to address any issues. When you discovered the one towel out of the 60 provided European Luxury Plush Bath towels in the home that did have a hole, we had a package of 6 brand new towels delivered within one hour. We were clearly available to address any concerns during your stay. The pool was heated to 85 degrees, and I am sorry that you did not think that was warm enough. As I am sure you know, pools are not heated to the same temps hot tubs are. We take the job of providing a 5-star luxury vacation rental seriously. We do everything possible to anticipate our guests’ needs and ensure the home and amenities will delight our guests and exceed expectations.