6/10 – Okay
Paige R.
7. Apr. 2024
Gut: Sauberkeit, Check-in und Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Our stay in Seminyak
Whilst the booking process was easy and the property manager was always excellent with communication, as soon as we had a problem with the villa that changed. The villa was not what we expected from the advertisement, it was underwhelming on arrival. Whilst clean, it was dated. There were areas of rotting wood, curtains that had been cut, holes in the wood in the top bedroom and the furnishings were dated and uncomfortable.
The villa was in a perfect location and the staff (especially Dayu the villas cleaner/cook) was incredible, sweet kind and nothing was too much trouble. I can’t thank Dayu enough for making our stay.
When I tried to address my concerns with the villa manager I was met with no sympathy and at times sarcastic comments that were uncalled for. I had booked the villa for my mums 60th and had family coming over from the UK I wanted it to be so special and never in all my times visiting Bali have I walked in to a villa and felt underwhelmed. I didn’t want to have to complain but was hoping for rectification or a change in villa.
There were many positives about our stay and the villa manager did send some lovely messages for my mums birthday and allowed us a late check out when requested. The location was perfect and the villa clean, it just didn’t meet the expectations of the group and didn’t look like the photos to us. The villa needs some maintenance and some love and maybe one day could be the luxurious villa we had hoped for.
Paige R.
Aufenthalt von 7 Nächten im März 2024
