2 Schlafzimmer, großer Pool, herrlicher Blick auf San Gimignano, Toskana, privater Garten

We're really pleased you enjoyed your holiday.

We are so pleased that you enjoyed your holiday. We look forward to welcoming you back. Sarah and Mike

We are glad that you enjoyed your stay. We will happily welcome you back.

We are shocked and saddened by your review. It appears that you did not have the holiday you expected. I know that you also experienced unseasonal severe thunderstorms during your stay. While Casa il Pozzo is only 3km (30-45 min walk) from San Gimignano its position on an unpaved white road is what provides the tranquil setting and unparalleled views. It is a countryside property, a converted farm building with unsealed terracotta floors and vaulted brick ceilings. This brings challenges with cleaning, especially with the dust from the road. We will speak with our cleaners to ensure that they account for this. Our property is regularly cleaned and maintained. We stay several times each year to carry out maintenance and to renew and refresh the property, most recently in July this year. All the appliances are less than 5 years old; the fridge is new this summer. We are aware that the lounge furniture does not match and have plans to refresh this later this year. We accept that breakages do occur and do our best to repair or replace as quickly as possible. Our property manager is based nearby and deals directly with any issues that arise during a guests stay. However, if we are not told of faults/breakages (door handle, bedside light) we are not able to deal with the issue promptly. The beds were made bespoke for us only 5 years ago by a local manufacturer with high quality memory foam mattresses. They have been hardly used (only 2-3 months each year), your comments are surprising as previous guests have given very positive feedback on the quality of the beds. The water in Italy is very hard which can cause limescale to build up, especially when the dishwasher is low on salt. While we do try to ensure that the dishwasher has enough salt, and plates and glasses are well cleaned, over the summer build-up of limescale can occur. We will do all we can to prevent this happening again. Thunderstorms in Italy can be violent with strong wind and very heavy rain, we have experienced many over the years and can assure you that there is no way for the rain to get through the 1-metre-thick walls; an open window is the likely cause of the flood in the twin bedroom. I am very sorry that Casa il Pozzo did not meet your expectations. We are very proud of our property and want everyone who stays there to have a great holiday. We take on board your comments and aim to address the issues that you raised; I am only sorry that our countryside property was not what you expected.

So happy that you enjoyed your stay.We hope to see you again.

We are very pleased that you enjoyed your stay.

Thank you for your comments. We are happy that you and your family enjoyed your stay