Haus Schloß Paleine

Dear customers, We are sorry for your somewhat negative feelings, knowing that we do everything for the comfort and experience of our guests, even providing towels and sheets (with beds made on arrival), kitchen and bathroom amenities. However, the gîte does not provide any hotel-type services and guests are responsible for cleaning and personal waste disposal, especially during the Covid period (the bins you left behind). We welcome our guests with a minimum of instructions and constraints (the rubbish bin being the minimum), and then leave them to enjoy their stay in peace. Finally, we were very reactive following the breakdown of the hot water, which was repaired the same day, a breakdown that was completely beyond our control... We are sorry if you were looking for another service, more oriented towards the hotel business, but it appears that we already exceed the classic specifications of a gîte, and this for the well-being of our guests who very often express their satisfaction. Isabelle and Richard

il est certain qu'après deux heures de retard, l'établissement devant être fermé, et aucunes excuse de votre part, il aurait été judicieux de nous prévenir bien avant. L'organisation est un point que vous devez améliorer. La communication avec l'hôtelier est un point a améliorer.