4/10 – Schlecht
Jeanette H.
19. Juni 2022
Gut: Lage
Verbesserungswürdig: Kommunikation und Genauigkeit des Onlineauftritts
Not as described
First impression of the kitchen and lounge at villa Serenty was wow however there were a number of things not as it should be. The outdoor jacuzzi didn’t work for the duration of our stay. The view was obstructed( the reason for this was there is development/ building taking place in front of the villa) so noise/ lorries /general work taking place most days.
The roof leaked, shower drains smelled, toilet seat loose ( repaired next day)
No indoor pool bridge and no TV -no longer in situ. No access to lower patio. No gym equipment on arrival (arrived day 2 and 3)
WE needed to ask for the pools to be chemically treated/ no pool test undertaken in 14 days !
Electrical sockets loose (repaired next day) outside.
Electrical fault to lights however we accepted we could manage.
Ceiling in the gym not a gleaming / spotlighted ceiling but a rather poorly painted multicoloured block ceiling.
Grass area was overgrown.
Wooden steps splintered and balconies loose.
The owner was helpful with regards to the minor issues and we we’re grateful for the assistance however on reflection the issues found impacted on our holiday enjoyment. The bigger issues were areas that would require no hire/ rental to allow works (without disturbance).
The bed is now a four poster also which was comfortable but no as described in the photos.
The big sell for this property is the views and tranquility unfortunately neither met the description. Photos can be supplied of the villa as advertised versus actual. The photos are grossly out of date and had we known we wouldn’t have rented this villa !
Even though we contacted the host during our stay about the issues we received no correspondence back. Communication was
poor from the management company and we would’ve expected at least a call / email etc. Overall hugely disappointing.
Jeanette H.
Aufenthalt von 15 Nächten im Juni 2022