KW GULF FRONT / Blick auf den Golf mit Dock und Pool. November-Bootsrennen noch offen

Thanks for the positive review and we are happy you enjoyed your stay.

We have rented this luxury $2m home home for 6 years with happy memories from countless visitors. Until this guest who complained, nearly every day, of something. Leaves in pool, pool too cold at 82, air too hot at 72, pillows in one room too flat, can't find a spatula, palm frond fell, it was endless. We responded to every complaint immediately and at the end the tenant wanted a refund. False statements are particularly frustrating such as not servicing the pool all winter. We have a pool service which comes every week. With this guest they were there repeatedly due to complaints (leaves in pool, too cold -82 degrees, a bit cloudy after weekly chemicals, etc). The pool was never out of service. As for a broken chaise, the prior tenant said none were broken when they left. We sent 2 new chaises and this guest complained about opening the box. The grill is one year old, not rusty. The couches are 1 1/2 years old and the cleaning lady removed his cardboard and simply screwed the leg in properly. He turned on the faucet and sent a video of water pouring under the sink. We immediately sent a plumber who said the tenant apparently pulled hard on the spray nozzle which the plumber fixed in seconds with a turn of a wrench. After they left we got the largest electric and water bills ever. (2x normal). We did not keep any of their deposit. Our apologies to those good guests but unfortunately we are compelled to respond to such a false review left because they wanted a refund after staying a month and driving us crazy.