Schöne Erdgeschosswohnung in Javea

It was difficult to read Stuart’s review about his family’s stay in our much loved apartment. Especially as they were the first guests we had since our en-suite refurbishment and upgrading our living room furniture. It’s very unfortunate we had not realised we were down to one sun lounger and will ensure we check these elements more robustly in the future. With respect to the issue about the sun loungers, as soon as Stuart got in touch with us, we ordered a new pair of high quality loungers from Amazon Prime. These would be a much better quality than those you could get from the local beach shops and we were assured there would be next day delivery. I have used Amazon Prime regularly both in the UK and Spain with no issue, but in this case we were severely let down by the delivery times which kept being pushed back. We do apologise that the pair of loungers did not arrive until the 19th. This is the first time we have had an issue with the internet/TV package, and it was indeed working perfectly when we checked the apartment before the guests arrived. Unbeknownst to us as customers, the package provider was acquired by another company during this period and the TV and broadband package was split, therefore the company was only providing broadband. When we found out the TV was not working, it took us a couple of days to get clarity on what had happened and how to get it up and running again, as customer services could not give us a clear view at first. This was out of our hands unfortunately, but we worked hard to get the issue resolved and apologise for the inconvenience our guests experienced as a result of this. I believe the TV was working properly also on the 19th. We have always prided ourselves in enhancing our guests’ holidays by the care and attention we provide while staying at our apartment, and we apologise that the missing sunlounger and TV issue detracted from their overall enjoyment of their stay. We have learned from this experience.

Very glad you had a good time. Thank you so much for choosing our apartment. Mari-Carmen