Freistehendes Ferienhaus mit herrlichem Blick über das malerische Dovey Valley

"In response to a review that goes beyond fair criticism for a cottage that routinely achieves ‘excellent’ 92% plus rating.

I would refer you to the glowing reviews on the Homeaway website. That a 5 Star cottage can become a 1 star cottage in a week beggars belief. You gave me no indication during your stay that you found Penycoed wanting. I am sorry that the cottage did not fulfill you expectations, but as you did not contact me nor respond to my attempts to contact you, I was unable to rectify matters, for you.

In response to the points of your complaints and criticisms:

Directions:

Directions were emailed to you, and the post code takes you direct to the door.

Welcome pack:

It is not practical for my caretaker to leave a Welcome Pack, and I not advertise that I do so. Fire procedure instructions, extinguisher and refuse collection details are prominently located in the kitchen. There is a first aid box. The simple central heating controls have notes above them, and there is no restriction to the central heating. The television has notes next to it. There are always fresh flowers placed in the vases at each changeover.

Kitchen:

There are notes regarding the operation of appliances in the end drawer of the dining room dresser. The hob, microwave and toaster are all new this year.

Cleaning Materials:

Washing up liquid, dishwasher tablets, scourers, cloths and kitchen towels are provided.

Sofas:

The sofas are not new, but they are hand built with properly sprung bases and backs and were bought for their quality and longevity. They are re-upholstered as necessary, rather than be disposed for new.

Furniture:

The cottage contains many antique pieces of Welsh furniture of a type and quality not found in the majority of holiday lets, but I am quite happy to share these with my guests, and likewise my guests appreciate the character they add to the cottage.

The Bed:

The bed is antique also, albeit with a clean, modern quality named brand orthopaedic mattress. Nobody has complained about the size of the beds before.

Penycoed is a period property with contemporaneous Welsh oak furniture, Such pieces are passed from generation to generation, and the majority of guests appreciate the character and style of the cottage in its secluded rural location."