2/10 – Ungenügend
Annemarie D.
18. Sept. 2025
Verbesserungswürdig: Sauberkeit, Kommunikation und Genauigkeit des Onlineauftritts
1) The place was gross. When we arrived It had smears of feces and blood on walls and shower curtain. The only reason why I stayed and cleaned it was because according to other reviewers, if you complain about the cleanliness, they will just cancel your booking and leave you in the position of having no where else to go. I was exhausted and did not have another unit to go to at the time.2) Another issue that we had was the listing that was posted when we booked indicated that there was a laundry facility on the premises, which was not accurate. 3) Someone claiming to be their maintenance worker tried forcing their way into the unit. Very concerning.4) The door code stopped working. Thankfully, we kept our belongings in the car because we felt it was better to take the risk of keeping them in the vehicle than in a place that someone had already tried getting into (This was the last straw. We couldn't fathom dealing with anymore antics involving the unit and company).5) They never sent nor offered to send someone to unlock the door for us and gave us many excuses as to why they shouldn't have to have to refund us for days that we were deprived access.Note: we did not complain AT ALL until we were essentially locked out without any response initially to unlock the door. Misrepresented accommodations aside, one would think it's a crime to take money from someone with a promise of service/housing and not provide either the agreed service/housing for days not provided.
Annemarie D.
Aufenthalt von 32 Nächten im August 2025
