Colibrí Dschungelhaus - Dominical

My recent guest, Chris, gave me a one star rating which I believe was undeserved and unfair. Let me explain: I enjoy hosting my guests in Costa Rica. This is a beautiful, though sometimes challenging environment. Our recent rainy season in November, especially, was non-stop rain,100% soil saturation and humidity. It wasn’t particularly warm. Yet, Chris, as per his wife, likes to run the ac around 60 degrees. Though we ask our guests to conserve electricity by turning off fans and ac when they are not in the casita, these guests left the ac running for several days, full tilt. I had to study condensation and dew point to understand what happened when they finally turned off the ac, and left the casita closed up, for a full day away. Condensation formed on the ceiling, ran down the walls, and seeped up from the ceramic tile floors. The water stained the walls. There were puddles on the floor. When they returned that evening, they texted me at 5:30 pm to say they had already booked another accommodation, in another town up the coast and would be leaving the next day, because everything was wet. Since I live on the property, I was able to respond immediately. I was shocked to see the condensation everywhere. I brought them fresh sheets, as requested. I mopped and mopped but the condensation kept coming up from the floor. The next morning as they had announced, they left. My worker and I worked for days drying, scrubbing and washing walls, ceilings, floors and all bedding and rugs. Chris thought they should be refunded for the remainder of their reservation. My cancellation rules are firm and additionally, it took days, and lots of work to make the casita rentable again. Chris awarded me one star. I believe he was angry and thought he should be refunded his money for the days he cut short on his reservation. Their excessive use of the ac caused the problem. They did not adhere to my house rules, nor respect the cancellation rules. They reserved another place, before even informing me of the problem. They gave me no chance to address the problem. As I said, Costa Rica, the climate and the terrain, can be challenging. You can either embrace it or cut and run. My new star rating now, will not reflect how much I care and embrace all of my guests in this beautiful place.