2/10 – Ungenügend
Miranda M.
11. Juli 2023
Gut: Kommunikation
Verbesserungswürdig: Sauberkeit
Beat up & dirty condo
Ultimate issue that caused us to leave six days ahead of schedule was the inoperable washing machine, which owner acknowledged he knew about but wouldn’t be able to fix until several days later in our stay. AFTER we had already checked out, the property mgmt said they “most likely would have refunded you a small portion” of our stay for the inconvenience.
Other big issue for us was an outlet in the front entry that was missing its cover - huge safety issue with small children. Quick fix but once reported, no commitment to fix.
Other issues noted:
-Bedroom closets very messy. Doors was off track in the 2nd bedroom. Random pillow cases scattered among many pillows & other debris on floors including left behind dirty clothes from previous guests
-Multiple pieces of garbage from previous guests found in dresser drawers & under the beds
-LR curtains sagging due to a missing middle bracket
-No sheets provided for air mattress
Property manager told us they were “under no obligation to refund you for the nights you chose not to stay" despite inoperable washer/dryer.
Learn from our costly mistake:
1) contact VRBO 1st with your problems
2) document EVERYTHING with photographs
“Resolution” we were refunded a fraction of what we paid and lost over $800 (not including the two nights we stayed and paid for). Management was OK to deal with but had they been upfront about the chain of concern (i.e. contact VRBO first) we may not have been out so much to rebook new place.
Miranda M.
Aufenthalt von 2 Nächten im Juni 2023
