Die ganze Privatsphäre, die Sie in den Bergen brauchen .....

I will be truthful Deb, the closet behind the TV where personal items are located is supposed to be kept locked at all times; I will speak to staff about that and also check it myself when there. Yes, there was an accident with the deck and it is taped off for your safety as I had informed you prior to your arrival. The workmen fixing it ran into more issues in purchasing the proper beams than they had anticipated, shopping isn't as easy here as in bigger towns, and this caused a delay in completing the repairs. In hindsight it sounds as though you would rather we have cancelled the reservation but I found out about the delay at the last minute from the workman. Regarding the pots, pans, and crockpots, these are stored there for my personal hosting use as the seasons come about and this in no way hinders guests ability to house their belongings as there are a total of five closets in the four bedrooms that are for guests to use, as well as dressers. I have been advised by my colleagues that also rent that I should place locks on those downstairs closet doors but have yet to do so, obviously. There are automatic sprinklers on a timer that waters the garden areas each and every night; I have a gardener that tends to the areas that require weed eating, mowing and general yard clean-up. I do not allow work of that type to happen while guests are there so herein lies the catch: the majority of growth happens in the spring/summer months and this is also when the property is occupied the most...very difficult for the gardener to keep up when he is told not to disturb vacationers. Granted, I am not there often, I allow my trusted cleaning lady to attend to the property for me but I cannot whatsoever recall where business papers have been left as I do not now nor have I ever lived in the property. I will be sure to check this right away. The statements that the furniture is "falling apart" and all of the flowers are dead is simply not true. The yard areas are inspected for dead bushes, shrubs, etc. to detect fire hazards and the only deficiency the property received was the dead tree next to the barn that I had mentioned would have a workman attending to due to the fire hazard. What I CAN say is I am truly sorry that the property did not live up to your expectations. When creating this vacation property years ago I tried to set it up in such a way that I would like to stay in if I were traveling and have certain amenities that I value. All of your comments will be utilized for improvement however and again, my sincere apologies for your disappointment.