4/10 – Schlecht
Laura C.
30. März 2021
Gut: Lage und Genauigkeit des Onlineauftritts
Verbesserungswürdig: Sauberkeit und Kommunikation
Could be perfect... poor management!
We were told we could check in early at 2 so we kept our baby awake longer so she could nap in her playpen. Upon arriving we were told that it turns out that we couldn't check in early, so now we had a cranky baby and ice cream with no where to put them. When we finally were able to get in, the outside of the building was as pictured. Nice wooded lot, floor to ceiling windows across the front. Upon waking in at first glance the cabin was perfect. However, with just a little time the issues with housekeeping ( or lack there of) became very clear. The walls were filthy and the doors were worse. Our babies feet were black within 10 minutes. Which made it clear why the couch and ottoman were stained. People walking around with dirty feet and shoes, then putting them on the furniture had destroyed the really nice furnishings. I told management about the cleanliness problem and they said they'd would send housekeeping over in the morning to clean. They were suppose to show up at 9 to clean the floor butt they didn't show up. I finally text and the response was " can we help you with something".... When I reminded them that housekeeping was suppose to be there over an hour ago, they said that they were on the way but traffic was showing them down. We finally had to leave so the floor never got clean. The dishwasher wasnt anchored down as it was supposed to be, so often the door would hit the knob of the cabinet but if you pushed it back the door would shut. However, the morning when we left as we were about to walk out the door I stepped in a puddle of water. The dishwasher was leaking. I put the towels from the bathroom on the floor to soak up the water but we had to go. The dryer also had a sign saying it was temporarily out of order ( which we had planned to dry our snow gear in it), the sign clearly was not recently put on the dryer so don't plan on using it. Sadly this property that could be fantastic is being ruined by poor management and poor cleaning.
Laura C.
Aufenthalt von 2 Nächten im März 2021
