I would not rent this property again. Based on my recent rental experience, I found that this property owner and his/her agents cannot be trusted. When I placed the reservation for Property # 7822847, the VRBO listing page title read: “Rudd Lakehouse: Flat yard, great view, wifi”.
The week after my visit, the VRBO listing page title remains the same and has not yet been corrected. But at the time of my stay, the property did not have wifi, and had never had wifi installed.
Upon arriving at the property, I contacted the real estate agents associated with the listing to ask how to access the wifi. Their reply starts with this sentence: “It appears that Xfinity has not installed the wifi yet.” To paraphrase the rest of their boilerplate reply email, they suggested that to access the internet I could drive to their real estate office or use my cell phone.
My reply was “I do not have contact with the owner. You are their representative in this transaction. The owner should not advertise or sell a product they can’t deliver. This response is not acceptable, and the suggestions below do not meet my needs. I own internet businesses. As a VRBO agent, you operate an internet business. To think WiFi is optional in this time is wrong. If I had the facts last week, I would not have rented this property. I would be somewhere else that had the capabilities I require. This transaction was based on fraud. How do you propose to make this right?
I had to contact the real estate agent on four consecutive days with a combination of phone calls, emails, and VRBO messaging. Ultimately, they refunded $100.
SUMMARY:
The owner knows that wifi is a desirable rental feature, so he advertised it despite never having the service. False advertising
The owner or agents had a chance to address my concerns the first day, but they did a poor job of customer service.
The owner or agents do not respect the value of my time or understand what internet access is worth.
Other problems with the property include:
Only after renting the property did I receive notification that I would need to bring my own sheets and towels. That's not in the ad. Also no floating dock as advertised.