Privatstrand Villa auf dem Gelände eines 5-Sterne-Resort

Dear Bryan, Thank you so much for your kind and detailed review. It's always great to know the property created such a memorable experience for everyone. It means a lot to us, as we genuinely strive to provide attentive and seamless service from arrival to departure. Thank you as well for sharing your note about the beach, we truly value that perspective for future guests. It was a pleasure hosting you, and we’re very happy to have had you with us. We hope to welcome you all back again soon.

Hi Kelly!! Thank you so much for your lovely review! We are very happy to know you had a great time! We hope to see you again soon! MHV Team

Thank you very much Desiree to take the time to share your experience at Lu Iba, I am glad to know that the Villa reached your expectation, and you made the most of it, enjoying the resort amenities and pool as much as Huatulco and its people. I will be happy to take care of you again in the future. Sincerely Cathy Bergamo & Your Friends at My Huatulco Vacation.

Dave, thank you so much for taking the time to provide us with this feedback. We are so pleased that your access to the resort grounds offered enjoyable amenities for you and your group and that you found transportation to be easily accessible. Regarding your issues with the refrigerator and dishwasher, we had hoped the technician who came in the day the problem was reported would have been able to correct the situation and are sorry that was not possible. We hope the replacement refrigerator addressed this issue for your group and improved the situation for you at the property. We are always sorry to hear when a property has an issue like this that interferes with our guests' experience. We work diligently to try and ensure this doesn't occur, but with any property, there is always the possibility of unforeseen circumstances. We hope the efforts made by our team to address and correct the problems helped minimize the inconvenience. Since your departure, and in response to your feedback, we have completed a full review of the property and have ensured that everything is in good working order. There have also been upgrades made to the property management support to prevent the potential for future maintenance issues. It is thanks to feedback like yours that we are able to offer this type of insight to our property owners so they can support us in maintaining the highest standards and quality for the properties in our rental inventory. We hope to have the opportunity to host you and your group again in Huatulco. Sincerely, Your Friends at My Huatulco Vacation.

Hi Adriana!! Thank you so much for your lovely review! We are very happy to know you had a great time! We hope to see you again soon! MHV Team

Dear Cathy, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations and appreciate you bringing these issues to our attention. We want to assure you that we take your concerns very seriously. We have already taken steps to enhance the security of the property to ensure our guests feel safe and comfortable. Additionally, we are in the process of upgrading the kitchen facilities, including replacing the dishwasher, to better accommodate larger groups. We understand your frustration regarding the condition of the house and want to clarify that while the property is relatively new, we are committed to continuous improvement and will be addressing the areas in need of updates. Your feedback is invaluable to us as it helps us improve our services and the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations. Best regards, MHV TEAM

Dear Ana, Thank you so much for sharing your review with us! We are so happy to hear how much you enjoyed the Villa & amenities, It is wonderful to hear how great your trip was and we hope to welcome you back again soon! From, your friends at My Huatulco Vacation

Adriana, Merci beaucoup! Nos alegra que hayan tenido una linda estancia y disfrutado de Villa Lu Iba & Camino Real. Gracias por sus comentarios hacia nuestro equipo, siempre nos complace que nuestros huéspedes se vayan felices! Esperamos tener la oportunidad de vover a hospedarlos pronto. De parte de tus amigos de My Hautulco Vacation.

Hi Scott, thank you for taking the time to provide feedback on your experience. First and foremost, I am extremely sorry to hear that you felt your needs were not being addressed and that the experience fell short of your expectations. We have been in business for over 11 years and the comments you’ve made are in strict contrast to our normal guest services approach and subsequent guest feedback. I say this not to discredit your experience but rather to highlight how shocked we were to read your comments. I followed up with all our team members including the outside property manager and nobody had any record of the complaints you mentioned, despite the fact that you were in touch with our guest services coordinator by email for other topics throughout your stay. After reviewing all emails and correspondence, I was unable to source any record of your concerns being mentioned/flagged to our team. For this reason, I reached out to you by phone and email to try and learn more about what happened and who you spoke with so we could work towards a resolution. Unfortunately I did not receive any replies from you after multiple attempts to connect. With regard to the fridge, there is a switch inside that shifts the temperature into a colder state for large groups when the fridge tends to be more packed; it’s possible that this switch was not flipped for your group. I am surprised that the property manager would not have done this for you had they been notified of the problem as it is an easy fix. Regardless, to be safe, a new fridge has been purchased by the owner for the property. In terms of the hot water, Huatulco is still a remote destination with pilot lights on the hot water tanks that greatly effect water temperatures if blown out. This is true of every villa we represent in Huatulco (close to 100). Typically the problem is solved immediately once the issue is flagged as it’s as simple as re-lighting the pilot light. With regard to the resort fee, which I’m guessing is what you’re referring to, it is included in the property description and was reiterated to you in our communication prior to you reserving. It is also re-mentioned in the pre-arrival package which would have been part of your Countdown to Arrival email. Lastly, the maid service is provided through the hotel; not our company or the owner. Your feedback was sent along to their management. Sincerely, Kerri Wrixon My Huatulco Vacation

Dear Olivia, thank you so much for taking the time to provide us with this feedback. We are so pleased that your access to the resort grounds offered enjoyable amenities for you and your group. We are always sorry to hear when a property has an issue like this that interferes with our guests' experience. We work diligently to try and ensure this doesn't occur, but with any property, there is always the possibility of unforeseen circumstances. We hope the efforts made by our team to address and correct the problems helped minimize the inconvenience. Since your departure, and in response to your feedback, we have completed a full review of the property and have ensured that everything is in good working order. There have also been upgrades made to the property management support to prevent the potential for future maintenance issues. It is thanks to feedback like yours that we are able to offer this type of insight to our property owners so they can support us in maintaining the highest standards and quality for the properties in our rental inventory. We hope to have the opportunity to host you and your group again in Huatulco. Sincerely, Your Friends at My Huatulco Vacation.

Dear Kelly, thank you so much for taking the time to share your experience at Villa Lu Iba. I am very happy to know that you enjoyed your stay and the beautiful view of Tangolunda bay. I will be happy to host you again in the future. have a great afternoon. Regards, Cathy Bergamo & Your Friends at My Huatulco Vacation.

Sharlotte, Thank you for your review. We are glad that you were able to have a great time. We have passed your comments along to the owner and would like to provide feedback on some of the points you have made. Regarding your issues with the water & dishwasher the fact that Huatulco has been hit by the tropical storm Vicente during the dates of your stay changed the situation, the fact that the main pipe of water of the municipality failed let hundreds people without water. We had hoped that the fact that we offered you dinner to avoid any dish, provided you buckets & water jugs for your usage in addition to laundry service would have been able to improve the situation for you at the property. The water flow was reestablished quickly, the internet being a not primary priority took more time. We are always sorry to hear when there are interferences with our guests' experience. We hope the efforts made by our team to address and correct the problems helped minimize the inconvenience.

Thank you so much Bob for sharing your review! We are so glad to hear how much you enjoyed your vacation and what a great trip you had! We love that you made great memories with your family and we are happy to be part of that! We look forward to welcoming you back again! From, your friends at My Huatulco Vacation

Dear Adina, thank you very much for taking the time to share your experience at Villa Lu Iba. Glad to know you enjoyed your stay very much and the cooking service provided reaches your expectations. It was a pleasure to have you in Huatulco. I have to have the opportunity to host you again in the future. Regards, Cathy Bergamo & your friends at My Huatulco Vacation.

Dear Jimena, thank you very much for sharing your experience at Villa Lu Iba, I am glad to know that you enjoyed your family time and could relax during your stay taking advantage of all the amenities offered by the Hotel Camino Real. It was a pleasure to have you, I will be happy to have the opportunity to host you again in the future. Take Care. Regards, Cathy Bergamo & Your Friends at My Huatulco Vacation.

Dear Gretta, thank you for sharing your experience at Lu Iba. I am glad you enjoyed the villa and its amenities due to its proximity with the Hotel. We will pass along to the owner your observation about the sunlight during the day in the living room. I will be pleased to see you again in the future, Regards, Cathy Bergamo & Your Friends at My Huatulco Vacation

Dear Araceli, Thank you for taking the time to share your experience with us and for your positive feedback on the villa and vacation experience. We were very sorry to hear that the air conditioning unit in one of the bedrooms was acting up on you one evening during your stay. Because it was after 9pm, we understand that you contacted hotel management directly to address the issue and had to wait a couple of hours before they could resolve things for you. We understand how valuable vacation time is to our guests and regret that something interrupted the short time you spent with us in Huatulco. We hope the ongoing communication with our team at My Huatulco Vacation contributed to the positive side of the experience you described and hope we have an opportunity to host you again in the future. Sincerely, Your Friends at My Huatulco Vacation

Estimada Dulce, le agradezco mucho que haya tomado el tiempo de compartir su experiencia en Villa Lu Iba. Me alegra saber que hayan disfrutado mucho de su estancia en la villa en familia. Esperamos tener la oportunidad de hospedarlos de nuevo con nosotros en el futuro, Saludos Cathy Bergamo & Sus Amigos en My Huatulco Vacation.

Dear Gelmin thank you for sharing your experience, I am glad you spent a great time at Lu Iba ! It seems you made the most of it ! I hope you will give us the opportunity to host you again in the future. Warm regards, Cathy Bergamo & Your friends at My Huatulco Vacation