Cool's 1bd Strand- und Gartenblick Sand Castle B6

Thank you William. It was our pleasure hosting you and your wife.

Our pleasure to host Shanice again; she felt like family.

Thanks for staying with us & the review. This is our first complaint regarding damp unsolvable unpleasant smell. Dampness from a beach-front property is not unusual. However, what you descriped is questionable since Shelly cleaned the day before you came after guests checked out. There is direct view of the garden & beach from our apartment; our photograps authenticate this. It is a gated community so a fence prohibits unauthorized people. A private beach was never advertised; Ocho Rios Bay beach is a public beach. The expensive all-inclusive Moon Palace Resort also share this beach. Access to the beach was an easy walk through our back gate; the government mandates the beach. Prior to your visit, I shared thorough information that included: 1. Wrist bands for FREE access to the beach will be issued by the receptionist. This allowed you to stay beyond closing hours unlike the general public. There was no need to keep those bands on indefinitely; we are not an all inclusive resort. 2. First complaint about low water pressure; the Water Commission mandates this. 3. All guests are asked to turn on the breaker at the beginning of and off at the end of their stay. This was not a secret; Shelly could have assisted if you were uncomfortable. You forgot to share: 1. We gifted you two bottles of Jamaican alcohol for hubby's birthday. 2. We only provide two toilet papers but, give you more & kitchen towel & oven mitt when you asked. We try to accommodate all guests.

Thank you. My pleasure to host you again.