8/10 – Gut
Zach V.
13. Mai 2023
Gut: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Anna Bay Break
When finding this property online we couldnt believe our eyes that this would tick all the boxes we needed when travelling up to visit family after the arrival of a new baby.
Check in was simple, the house was clean and tidy and provided virtually everything we needed. There were however a few issues that were not discovered until a couple of days into our stay.
The shower head in the main bathroom was broken and did not work, this was reported to the real estate who manages the property and fixed very very promptly, I must commend them on this.
However, we noticed throughout our stay that things were not functional due to be "turned down or limited" such as the fridge/freezer temperature was not cold enough to keep things fresh or frozen, the air con/heater was not able to be turned down to accommodate for the weather, the gas on the cook top seemed to only resemble half of the normal temp which meant everything took a long time to cook and the toilets barely flushed due to having water restricted.
When we looked into these issues we found in the handbook notices saying "DO NOT CHANGE" or things will be limited or turned off. When we have paid over $4500 for a property, I expect to have full use of the facilities to MY liking, that is the whole point of renting something for personal use.
I also have to make mention of the MULTITUDE of notices around the house that state to "be quiet and respectful" for the neighbours, maybe THEY should follow the same rules!
Zach V.
Aufenthalt von 15 Nächten im April 2023
