Historisches Viertel Downtown 344 & A Half auf der King Street

Hey Matthew! We are so happy you enjoyed your stay! Y'all are welcome back anytime!

In response to Kathy's review. My husband and I could not be more disappointed in her attitude from the time my husband arrived to the property after her notification that the shower was not working. How did we fail to respond to this matter? Here is what happened..... (As a side note, my husband and I cleaned this apartment ourselves because our cleaning crew did not show. We cleaned the shower the day before arrival and did not notice any problems. We would have never knowingly allowed them to stay if we had noticed any problems.They never mentioned a problem on the day of their arrival.) My husband arrived within 35 minutes of their call and inspected the shower and noticed that it was leaking from the center dial and when it was turned on, the water would not come out. He told Kathy and her husband that we would get a plumber in ASAP. She then proceeds to roll her eyes and demand it to be fixed that night. He tried to explain to her that this shower was made in England and that most plumbers have never worked on such a shower. Kathy huffed and rolled her eyes. Her husband then said that it would not be a problem, that they would wash off in the sink that evening and would wait for news from the plumber the next day. We had our plumber there the next morning. (Which meant that someone on his schedule got bumped.) The plumber told us that someone had turned the dial too far and had shred an internal part. He did not have the part need to repair. Once again, this is because the shower is from England and is a very high end shower. The part would need to be ordered. My husband then called me and I immediately booked and paid for a room at a five star hotel very close to the property. My husband offered several times to help them move, but Kathy's husband said it was no problem and not to worry. Then I receive an irate text from her demanding a refund. The entire time we were so very concerned about them and this problem. Not sure how we could have ever made Kathy happy. The fact remains, the shower was working on their first night and somehow the dial got turned too far in one direction. I know that it was not me or my husband. The shower ended up costing $1200.00 to fix. We did refund her security deposit under the idea that accidents happen, perhaps we shouldn't have.