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2/10 – Ungenügend
Gail M.
15. Nov. 2023
Renters beware
Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
Cabin was dirty! ANTS everywhere! Blinds on windows were nasty with ? dried coffee or coke stains. Crack in bathroom floor & if you stepped area of crack, felt like you were going to go through the floor. No extra blankets for bed. Made complaint to Yellow Rose after first night stay and no resolution of problem for entire stay( total of 3 nights). Returned to realtor’s office on day of check-out for some compensation and desk clerk had to be a go between with their accountant & myself. Told manager was not in. Accountant could not even come out to talk with me. Therefore cancelled my reservations in Dec do to such poor service. Yellow Rose was going to charge me &50.00 for the cancellation. I kindly informed the clerk I would call my credit card company while I’m in their lobby and send the pictures. Unfortunately, Bryson City or Swain Co. did not have a better business bureau I could file a complaint with. Renters beware of Yellow Rose Real Estate co.
