4/10 – Schlecht
Stephen G.
10. Apr. 2024
Gut: Lage
Verbesserungswürdig: Sauberkeit, Check-in, Kommunikation und Genauigkeit des Onlineauftritts
Could have been so Great, but...
1. Check-in/Check-out -- No welcome package with keys, or instructions.
2. Property condition – The house had a mildew odor, bad smell in laundry room, and bathrooms. Dirt/mold along the baseboards, and several beds and mattresses in bad condition. After the first night several family members opted to get a hotel room. The property does not meet the standards of quality condition and cleanliness that we have previously experienced with VRBO properties. Below list major issues. More in full report to be sent to VRBO Customer Support.
- Dirty air vents. Old worn-out bedding, including pillows.
- Shortage of bed linen/blankets and bath towels, soap dispensers were empty or clogged.
- House windows very dirty, no curtains in bedrooms.
- Kitchen sink didn't drain, and faucet lever broken.
- Excessive noise from AC unit outside bedroom.
- Broken ceiling fans.
- Lack of dressers/drawer space and hangers.
- Family room sofa broken.
- Broken wall art.
- Hot tub water was foggy, strong odor, not used.
- Missing/broken TV remotes, no instructions.
- The bridge over the pond is a dilapidated, hazard.
3. Amenities -- The VRBO page advertised the boathouse, kayaks, swimming, etc. Official at the community center told us the owner was in violation of community regulations, under a court injunction, and none of these facilities would be available. This situation not explained on the VRBO page when we initiated the rental contract 01/01/24. An uncomfortable situation for us to contend.
Stephen G.
Aufenthalt von 4 Nächten im März 2024
