Ferienhaus am schönen Platte See

So glad you and your family enjoyed your stay, Lauren! Happy to hear that you enjoyed the updated kitchen and brand new dock. We look forward to having you back next summer after baby #4 arrives!

Thanks for your feedback, Dan. So glad you enjoyed your time at Tocco's Catch! We have since replaced all of the mattresses with memory foam. You will sleep extremely well on your next stay with us! :)

Thank you for your kind words and for choosing Tocco's Catch, Rich! See you next season.

So glad you enjoyed your time at Tocco's Catch, Josh! We love welcoming your family back each summer. See you in 2019!

Thank you for the feedback, Brian. Both good recommendations. Since your departure, the beach has been rototilled, leaving the sand free from weeds. We are also have replaced all of the mattresses and bedding. So glad you enjoyed your stay and we are happy to make the enhancements you recommend.

Hello, Paul. Thank you for taking the time to share your experience. We are happy to hear that you were pleased with the linens, towels, and supplies. We want you to roll right in and feel like you are on vacation. As per our listing, we do not have air conditioning. There are very few days out of the year that it is necessary up north. We are pleased to share with our guests the cozy cottage that my grandfather built in 1967. It is truly an exceptional, authentic up-north cottage experience.

Kim, it is always a pleasure to welcome you and your family back to Nonna's Cottage. Thank you for the lovely feedback - we are thrilled you enjoyed your time on Platte Lake. We look forward to welcoming you back to your "home up north" next summer!

So glad you and your family enjoyed your stay! We feel the same that this is a slice of heaven and are glad to have shared it with your family. We look forward to welcoming you back soon!

Hello, Rebecca. Thank you for your feedback. This place was built by my Grandfather over 50 years ago and it is now my honor to steward it. It is a classic cottage in that regard - not a hotel - exactly as described in our description and pictures provided. We will do our best to improve storage for clothes in the bedrooms. As for detectors, we have them, per code. As for wildlife, we have reached out to DNR for help, as a bear is beyond our scope as homeowners. We do our best to manage expenses (such as a brand-new kitchen two years ago and a $35,000 dock we installed this year) as we can. I'm sure you understand that this is not a hotel, but a family-owned cottage with real life expenses and issues that come up with being a lake cottage in the woods (i.e. wildlife, etc.). Once again, I thank you for your feedback and look forward to implementing your ideas in the future.

Hello, Wally. Thank you for taking the time to give us feedback on your stay. We are glad that you enjoyed the location, amenities, and the cottage in general. We are surprised to hear that you detected a mildew smell. Our cleaning staff is excellent and I will have them take a look. That said, we checked in with you several times during your stay and you mentioned that all was well. Had you communicated your dissatisfaction with us sooner, we could have rectified the situation. We went out of our way to accommodate you during your stay. I am surprised that you would come back with a review like this one (we've only gotten 5-star reviews in the last year or so) rather than affording us the opportunity to fix things during your stay. This is a family owned and operated business, not a hotel. We strive to do our best and pay for upgrades when we can. In the past year we have replaced all of the mattresses, bedding, towels, etc. Your review makes it sound like we do not reinvest into the property when we absolutely do. Again, this is not a hotel. We are a family saving funds to make improvements to the cottage as we can.

Thank you for your feedback. My apologies that you were unsatisfied with your stay. We received a 5 star rating from the guests that stayed the week before you. There seems to have been an issue with our cleaning crew this week and I will be communicating your complaints with them and fixing the problem. Had you let me know these issues sooner (I am reading this two weeks after your check-out), I would have sent my cleaning team over to address the situation right away. I reached out to you the morning you arrived to see how things were going, but never heard back. Most of your issues could have been solved the day you checked in. As for the queen mattress, it has since been replaced with a new, 12" memory foam mattress. As for the toaster, my apologies that only two of the four openings are working. Once again, thank you for your helpful feedback and my apologies for the issues you faced during your stay. UPDATE: This renter attempted to get a refund from American Express. I sent the company all of our correspondence. They ruled in my favor. I ALWAYS reach out to my renters on the day they check in, just as I did with this renter, to make sure everything is to their satisfaction. Several times over the past 10 years of running this rental property I have sent out a cleaner to address issues that renters have had with the property. I don’t stop until they are satisfied. I would have done the same for this renter had she only communicated with me. Also, there have been several instances where I have made a partial refund in order to make amends for things not being up to the standards of the renters. I undoubtedly would have done this for this renter if she had only communicated her dissatisfaction in time for me to have done anything about it.