Vermieter-Kommentar: Thank you for your kind words about the house and glad you enjoyed your stay. I am glad we were able to get your reservation turned around quickly and to accommodate your senior Newfoundland. I understand you would have preferred more communication, but I would note that I responded to your initial contact within 1 hour and had you reserved within 3 hours; I responded to your request to stay an extra day within 30 minutes; and I responded to your request for a late check out within 20 minutes. In the 6 days prior to your stay and during your 6 day stay, I wrote you 13 texts. I know you made 3 requests for confirmation that your check had arrived, but I could only do that when I had returned home which occurred late at night, and so I contacted you the following morning. I also understand that you felt my request of you to cover $50 of damages associated with your pet ($10 for a chewed blind and $40 for a cleaning fee) was unwarranted. As you know, my summer price of just $70/night with no cleaning fees is one of the best deals you will find on the Eastern Shore especially at such a well cared for home. I try to make the experience for guests one that I would enjoy by providing a home that is clean, comfortable, and affordable without hidden fees. Since up until now I have not charged a security deposit, I have relied on the integrity of my guests to help cover the costs of damages so that I can continue to keep rates low. In lieu of a security deposit, I had simply contacted you asking for this modest request especially considering how perfuse and pervasive dog hairs were; they were on all upholstered surfaces, in the refrigerator, in the freezer, on mattress pads, pillow covers, the dishwasher, the toilet, etc. We have not ever had to request an extra cleaning fee beyond the $30 nonrefundable pet fee, but the extra work required to remove all the long black hairs left by your pet was necessary so our next guests will enjoy the same clean home that you enjoyed. Thank you for your feedback; we are always looking for ways to improve our guest's experiences.