Venetian Palms 2 Master-Apartment mit Schlafzimmer in Fort Myers

Hi Linda, due to late cancellation our property is available for 2025 Jan-March. Would you like to book it?

Unfortunately, a malicious review is not surprising. What is surprising is the majority of the complaints that Janet has listed - they were not once mentioned throughout the stay. However, food for thought - thank you. During the stay, Janet had communicated that the condo was lovely and that they were extremely invested in booking the same condo for another two months next year. It seems odd that this opinion has changed since we’ve deducted from their deposit due to damage caused following a breakage of the house and pet rules they had signed when moving in. This stay was not a pleasant and relaxing experience for us. As Janet and Sheila were moving in, it came to our attention via the condo’s Association that they had deceived us regarding the number of dogs that were staying with them. It turned out that they had hidden a four month old, untrained and unneutered puppy. This is obviously an increased damage risk, especially as we had just purchased a whole lot of new furniture for the condo. At this point, if we were to follow VRBOs policies, we had the right to refuse entry to the condo and still charge Janet and Sheila for the stay due to the late notice cancellation. However, we’re human, and following a conversation with an emotional Janet, we trusted them to stick to some easy rules that ensured less risk of damage. No pets on the furniture (sofas, beds etc) was our number one rule, which Janet and Sheila had a completely understood and agreed with. Once the stay had come to a finish and they had moved out, our cleaner had reported back with pictures of the mattress cover absolutely riddled in dog fur, along with large yellow stains on the pillows. For the first time since owning the property, we reduced our guests’ deposit to cover the cost of these items. Janet and Sheila took offence to this, naming our cleaner a scammer... until they were presented with the images. We’d like potential guests to make their own opinions of this review. We are also happy to answer any questions regarding our hospitality and facilities. Please get in touch, we like to think that we are understanding and welcoming owners. Kind regards, Ona & Jolanta