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6/10 – Okay
Nancy M.
30. Juli 2025
Good room but not clean
Rating Details:
The property manager was adequately helpful.
The vacation rental was very dirty.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We love Channelview and have been visiting for more than 30 years, but the customer service, especially the cleaning and upkeep of the rooms, has gone WAY down in the last few years. The floor of the condo was NOT clean upon arrival and there was no housekeeping service during our 8-night stay, which is unacceptable. Each bathroom only had 2 bath towels, 1 bath mat and 1 hand towel, and they were never replenished, requiring us to do laundry on our vacation. The de-humidifier was broken, the sinks didn't have drain stoppers, and a lot of the appliances and amenities were very outdated. We love staying at Channelview and hope to continue, but a little attention to cleanliness and customers' needs would go a LONG way.
