Höhle Pinta 3 | Geräumig und elegant, nur wenige Schritte von der Piazza Navona entfernt

Hello Donna, thank you for your review. We are truly glad you appreciated the location, although we are surprised to hear about the issues you encountered, as none of these were brought to our attention during your stay. We always do our best to make our guests feel comfortable, and we would have been happy to help had we known something was not working as expected. We checked our messages and emails, but unfortunately we could not find any communication. We would have gladly assisted you had you contacted us or stopped by our check-in location. Regarding the hot water, instructions on how to use both water heaters were provided at check-in, and we noticed that one of them had been switched off. This may explain the difficulty you experienced with the hot water supply. As for the towels, our property is a self-catering apartment, so daily towel changes are not included; however, we would have been more than happy to provide additional towels upon request. We always welcome feedback and are happy to help whenever something comes up during a stay. We only wish we had known about these concerns at the time, as we would have welcomed the opportunity to assist you and make your stay more comfortable. Thank you again for sharing your experience.

Dear Stephanie, thank you so much for your positive feedback. We hope to be your preferred choice on future stays in Rome :)